Frequently Asked Questions
We ship to France and internationally via Colissimo.
SHIPPING RATES:
France, Belgium, Andorra, Monaco :
Colissimo relay point: €5.99
Colissimo home delivery without signature: €7.99
Colissimo home delivery with signature: €8.99
Overseas :
Colissimo home delivery without signature: €10.99
Colissimo home delivery with signature: €14.99
Swiss :
Colissimo home delivery without signature: CHF 10.50
Colissimo home delivery with signature: CHF 11.50
Europe :( Austria, Czechia, Denmark, Estonia, Finland, Germany, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom )
Colissimo pick-up relay point: €9.99
Colissimo home delivery with signature: €11.99
Europe : (Bulgaria, Croatia, Cyprus, Greece, Hungary, Ireland, Italy, Malta, Norway, Romania, Iceland)
Colissimo home delivery without signature: €11.99
UNITED STATES :
Colissimo international expert: $15.00 USD
Canada :
Colissimo international expert: $15.00 CAD
International :
Colissimo international expert: €25.99
Please note that we are not responsible for variations in delivery times, this depends solely on the delivery service. We are also not responsible for any losses or damages caused by the carrier.
Additional taxes and customs fees are the buyer's responsibility.
Each piece of jewelry is handmade to order, there is no stock.
The dispatch of orders can therefore take between 2 and 4 weeks depending on the number of pending orders. This period may be longer if a jewel is on pre-order.
We do our best to keep the preparation time as short as possible.
If you have any doubts about the size of a piece of jewelry, you can measure your neck/wrist using:
- A sewing tape measure: Place the tape measure around your wrist where you want to wear the bracelet - Around your neck at the base of your neck (⚠️ being careful not to tighten the tape measure around your neck to avoid the risk of strangulation).
- A strip of paper: which you can then measure using a ruler following the same method as with the tape measure.
Report the size in the order instructions, specifying which piece of jewelry the measurements are for (do not add cm, we will add a margin depending on the model chosen).
If unfortunately the jewel does not suit you even having indicated the measurements, you can return the jewel to us (at your expense), we will take care of modifying the size. In this case, the new shipping costs will be at our expense.
Unfortunately, we are unable to change your order once payment has been made. Promotional codes must be applied before checkout.
You have 14 days from the date of delivery to return one or more items to us. If more than 14 days have passed since receipt, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.
In some cases, only partial refunds will be granted:
- Any item not in its original condition, is damaged or missing parts for any reason not due to our error.
- Any item returned more than 14 days after delivery.
We also refuse the return of damaged gold jewelry, we are not responsible for the care you give to the jewelry. For more tips on how to take care of your gold jewelry, you can refer to the "FAQ" page.
To make a return, you can send your request to the following email address: eviljudyshop@gmail.com . We will tell you what to do.
You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
We recommend you to choose a shipping method with tracking for more security. We are not responsible for any losses of the chosen delivery service.
For more details on returns, refer to the “Refund Policy” page.
Here are some tips for caring for your new favorite accessories:
- Silver stainless steel jewelry can be cleaned with soap and water . You can use black soap, Marseille soap or even dishwashing liquid.
- Gold jewelry is more fragile than silver jewelry due to the plating of the rings. Avoid contact with water, perfume, and try not to drop them.
- You can store your jewelry in the box/pouch in which you received it.
- Use a clean cloth or chamois to restore shine to your jewelry.
- Remember to regularly tighten the piercing beads on jewelry that has them.
Jewelry is made of small materials such as rings, charms or other elements and therefore presents a choking hazard. It should therefore not be exposed to young children.